Frequently Asked Questions
El Vicenç de la Mar
What time is check-in?
We guarantee that your room will be ready by 3 pm. However, if you arrive before this time and the room is ready, we will be happy to let you enter it.
What time must I vacate the room?
You must vacate your room before 12 pm midday. You may check out at a later time at an extra cost, depending on availability.
What payment methods are accepted in the hotel?
We accept cash, credit cards (Visa, MasterCard, Amex, Maestro. etc.) and bank transfers.
How far is the hotel from the airport?
El Vicenç de la Mar is 40 minutes by car from Palma de Mallorca airport. If you wish, you can book the transfer service from the airport to the hotel through us. Please call us on +34 871 11 03 92 or email us at info@elvicenc.com to book the service. Alternatively, we can assist you with booking your own rental car, or you could take a taxi from the public taxi rank at the airport.
Are there any restaurants close to the hotel?
Yes, Pollensa (10 minutes' drive) and Puerto de Pollensa (15 minutes' drive) are close to the hotel, where there are many different types of restaurants offering a variety of cuisines in all price ranges. But don't forget to try Restaurant U Mayol on the ground floor of the hotel and the U Vicenç restaurant on the hotel's rooftop.
Where can I park my car?
There is a free, outdoor public car park right next to the hotel. We also have a private car park with EV chargers at a cost of €35/night and €40 for electric vehicles, which includes a valet service. If you wish to book a space, please call us on +34 871 11 03 92 or email us at info@elvicenc.com.
Is there free WIFI? in the hotel?
Yes, there is free high-speed WIFI throughout the hotel.
Does the hotel have a swimming pool?
Yes, the hotel has a 75 m2 swimming pool with a sun terrace, sun beds, Balinese beds and designer parasols. It is located on the rooftop where you can enjoy stunning views of Cala Molins.
Does the hotel have a gym?
Yes, we have a fully equipped gym, open 24 hours a day. You can also book private classes with a personal trainer by contacting info@elvicenc.com
Is there a laundry service?
Yes, we provide a laundry service Mondays to Sundays (except holidays).
Is it possible to smoke in the hotel?
No, the hotel is a smoke-free zone, so smoking is not permitted. If you wish to smoke, you must do so outside the premises.
How can I contact the hotel if I have a problem with my booking?
If you have any issues with your booking, please contact us by email at: info@elvicenc.com
How can I cancel or amend my booking?
To cancel or amend your booking, please call us on +34 871 11 03 92 or email us at info@elvicenc.com. Our team will review your cancellation policy and inform you about your options.
If the booking has been made through an agency (Booking, Expedia, etc.), you should contact the agency directly.
What is the tourist tax and how much is it?
The tourist tax is a tax on tourism stays that is used to fund environmental conservation and sustainability projects. The Eco-tax is currently €4 + VAT per guest per day.
What is the best way to get to the hotel from the airport?
The best way to get to the hotel is by car, either by rental car or via a transfer that picks you up at the airport and leaves you at the hotel entrance.